INFO
Reviewed and rewrote 200 error messages to improve clarity, accuracy, and user trust.
- - Flagged inconsistencies, incorrect information, and confusing phrasing across the system
- - Distinguished between user-resolvable and system-resolvable errors, validating resolution paths with Product
- - Rewrote each message using simplified, consistent language aligned with UX voice and tone guidelines
- - Created repeatable message templates by error type to support scalability and streamline future content work
- - Collaborated cross-functionally to correct misleading instructions and prevent user frustration
This audit reduced user confusion, lower support escalations, and set the foundation for a more intuitive error-handling experience.
