INFO
Shaped the content strategy and UX writing for the ESI Unified Console—a centralized internal platform that streamlines how Amazon Business teams manage complex customer and partner integrations.
- - Developed clear, consistent language across onboarding, configuration, and troubleshooting workflows
- - Demystified complex data with approachable copy, surfacing key details like enablement status and account structure
- - Reduced time spent toggling between tools to resolve integration issues
- - Improved clarity and confidence in account views, enabling faster decision-making
- - Established scalable content patterns to support future tool expansion
This ongoing work will lay the foundation for an internal experience that’s not just functional, but intuitive, efficient, and built around the people who use it.
